DISCLAIMER: The opinions and comments of individual franchisees expressed herein are solely the opinions of those individual franchisees and do not necessarily state or reflect the opinions of the Owners 8 Association or its attorneys. The information in this website is the sole property of the Owners 8 Association and any duplication or reprint cannot be made without the express written consent of Owners 8 Association.
Customer complaints: Although it is a balancing act as many complaints are genuine, some of the customer complaints are questionable. The Franchisor’s call centers collect the guest complaint information and forward the complaint to the sites. The franchisees must resolve any guest issues to the guest’s satisfaction or they will face a fine and this is unfair to the franchisees in some cases. The customer service department does not properly evaluate each guest's concerns and in many cases access a fine a motel of $ 60 - $120 per complaint. The fees for this department are part of the franchise fees that we pay the franchisor and additional fees being assessed for processing cannot be justified.
