DISCLAIMER:  The opinions and comments of individual franchisees expressed herein are solely the opinions of those individual franchisees and do not necessarily state or reflect the opinions of the Owners 8 Association or its attorneys.  The  information in this website is the sole property of the Owners 8 Association and any duplication or reprint cannot be made without the  express written consent of  Owners 8 Association.  


O8A has helped bring about the following positive changes for the membership:

1.  Best Rate Guarantee:  As of April 1, 2009, WHG has changed the BRG from giving guests a free room to discounting the room rate by an additional 10%.  Many franchisees were loosing extensive amounts due to the BRG and O8A and several other franchisees through communication have helped bring about this change.

2.  Wyndham Rewards Enrollment:  Mr. Danziger announced that WHG will no longer make guests opt out of the WR registration but rather make them decide to opt into signing up for WR.  Many of our over 7 Million WR members were auto enrolled and many without their knowledge.  Further, we continue to pay 5% for fees when the guests are proactively matched through our PMS.  Currently, WHG has less than 10 percent of the email addresses of these members and WHG is loosing the ability to cost effectively reach these folks. 

3.  Communication:  WHG has announced improvements to their customer service with the franchisees.  They have reduced the number of contacts in an effort to get answers to us quickly.  They wish to respond to you within 24 hours.  As franchisees, we have continually addressed this problem as we were continually ignored and never received answers. 

4.  QA:  We have over the last year and a half brought to WHG's attention the fact that many of the inspectors were inconsistent and in some cases were unprofessional in conducting their inspections.  WHG has announced that they have created a QA self inspection video to help us prepare for the inspections.  More importantly, they have focused on making the inspection process more consultative in nature.

5.  Customer Service:  One of the improvements to that O8A had requested involved allowing the franchisees to open a file and create a response in advance of a guest calling in or emailing an issue to Customer Service.  WHG will now let the franchisees access MyPortal and create a file with the guests names and issues with a response thus giving the guest an immediate answer rather than having to following the standard procedures which may take days. 

6.  QA inspections have begun to be announced in terms of the property is given an update that they will be inspected within a few weeks.  This allows properties to be better prepared for any inspection.  Although, we would like all properties to be guest ready 100 percent of the time. 

7.  QA doubling of points has been brought to an end.  It is our understanding that the QA inspectors will no longer double points on follow up issues however, will only remove the deductions after they are completed.  This had been a major issue of the franchisees as in many cases the follow up points and the doubling of these points had resulted in QA failures that could not be justified.