O8A.ORG
DISCLAIMER: The opinions and comments of individual franchisees expressed herein are solely the opinions of those individual franchisees and do not necessarily state or reflect the opinions of the Owners 8 Association or its attorneys. The information in this website is the sole property of the Owners 8 Association and any duplication or reprint cannot be made without the express written consent of Owners 8 Association.
2/15/09
We have continued discussion regarding auto enrollment of guests into Wyndham Rewards and discussed the fact that it is not employed by any other hotel brand. During the convention, the new president announced that the practice would cease.
Also, announced was the fact that a combined convention for all brands was to take place next year. This was another issue that one of our board members had been pushing for months.
7/31/08
We have through continual requests brought about another change.
Wyndham on My Portal has announced the following:
Wyndham has recently made changes to its Best Rate Guarantee Program. The changes reflect efforts to tighten the program restrictions and further allow for property participation in third party promotions without running the risk of violating our Best Rate Gurantee to consumers.
The changes include the following:
- Rates within $0.25 of our Best Available Rae will be considered a match and will NOT qualify for Best Rate
Guarantee claims due to rounding and other issues.
- All reservations must be for personal use only and booked by the guest who will actually be staying at the hotel.
Reservations booked by brokers or agents will NOT qualify. Best Rate Claims and any free nights issued under this
program are not transferable.
- Only one valid claim can be submitted per person, per e-mail address, per calendar month.
- Web sites that require consumers to enter a promo code or print a coupon are NOT eligible for the Best Rate
Guarantee.
The changes are posted on all Wyndham websites under the Terms and Conditions section, which you will find when you click on the "Best Rate Guaraneed or It's Free" button on the Web site home page.
If you have any further questions, you should contact your franchise services manager. Firstly, a change was instigated by our VP, Manny Patel, who along with Tom (AZ) from our founders committee had notified Wyndham of a glitch in their reservations system. They had previously allowed customers to exceed the number of guests per room. ie a guest could book 8 people into a room. Subsequently, since the regionals and due to our continued complaints, Wyndham has fixed the problem and a notification was posted on my portal (see attached). Secondly, many of our members and non member Wyndham franchisees have seen their Triprewards bills reduced drastically. In many cases, our Triprewards bills have dropped over 50%. Regardless of what anyone else at Wyndham will tell you, we had a lot to do with this. The presence of our association and the fact that we exist and have made franchisees aware of the practices of Wyndham was a significant factor in these reduced bills. This is not the end of this fight but its a positive step for us. Thirdly, many of our fellow franchisees are noticing that the inspectors are not overly strict and quick to fail properties as was the case over 6 months ago. The fact that we have pointed out irregular practices and made this information public knowledge has resulted in this improvement. As an association, we continue to point out that properties that are in a poor state and not representative of the chain should not continue with the brand. However, unfair and improper inspections that fail properties should be eliminated and consistency in inspection needs to be a priority. Failure of properties in order to generate fees without a REAL reinspection must end. Therefore, our presence has created many improvements between the franchisor and franchisees. These are just small steps and there are a significant amount of other issues that they have not addressed. We will continue to try to bring further positive improvement for our members. To: Owners, General Managers and Principal Contacts
Please be advised that the data used to determine which properties were qualified for Pride of Super 8 designation in the 2008 International directory included only three months, instead of the full 12-month period of November 2006 to October 2007. As a result, the Pride of Super 8 designation was omitted from certain property listings in the directory. We are therefore recalculating the Pride of Super 8 qualifying data for the entire system.
As soon as we have a full list of the properties affected, we will correct all property Web site listings on super8.com. In addition, we will print a directory addendum that lists all properties that hold the Pride of Super 8 designation, and ship a supply to everyone in the system to be inserted in all directories as they are distributed.
We regret any inconvenience this may have caused. If you have any questions, please contact your franchise services manager at (800) 888-4636 or director of business development.
6/12/08 Posted update
On 2/11/08 this was posted on the website:
It has come to our attention that many of our "PRIDE OF SUPER 8" owners have had this distinction removed from the directory without any reason. Many of you are upset and concerned over this and we share your concern.
Please CONTACT YOUR FSM AND MR. VALLETTA and let them know how you feel.
Also, send them emails and keep records of your conversations.
On 2/22/08 this was posted on the website:
OUR GROUP IS MAKING A DIFFERENCE. COLLECTIVELY OUR VOICE HAS RESULTED IN THE FOLLOWING MEMO BEING SENT OUT BY SUPER 8.
From: Jim Darby, Vice President, Operations Super 8 Motels
Date:
Re: Pride of Super 8® Designations in the 2008 International Directory
Posted on 2/26/08
DID YOU KNOW, WE HAVE HELPED ACCOMPLISH ANOTHER CHANGE?
According to Alice Lazore, a Group Director of Super 8 Motels, Inc.
WE NOW ONLY NEED TO SIGN UP 1 TRIPREWARDS MEMBERS TO QUALIFY FOR "PRIDE OF SUPER 8". AGAIN, THIS IS BECAUSE OF OUR MEMBERS WHO CONTACTED SUPER 8 TO DISCUSS THE ISSUES. MANY OF OUR MEMBERS HAVE PLACED SIGNIFICANT IMPORTANCE ON THEIR PROPERTY MAINTAINING THEIR "PRIDE OF SUPER 8" STATUS. THANKS GO OUT TO ALL OF OUR O8A MEMBERS AND THEIR CONCERN FOR SUPER 8 MOTELS.
