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There are some significant issues on the table currently THAT AFFECT YOU:
1. Rejecting implementation of SOFTHOTEL PMS roll out. Rethink Directway.
A. SoftHotel will cost each motel $15,000 - $18000. We just spent $6,000 - $8,000 for the refresh last year. We cannot invest this much money again and so soon.
B. Directway costs us $150 a month. We have internet at all Wyndham properties and we could use this internet service. We don’t need to keep paying for Directway.
2. Customer Service Fees, Medalia, Triprewards Fees, and Re-Inspection Fees need to be dropped.
A. We are being charged $60 for customer service cases plus being fined
penalties for refunds they send back. The result is we have a loss of revenue and income which we still must pay royalty fees to Wyndham.
B. Triprewards is a 5% extra fee that is being charged to us and many of the points
are not being used by guests and Wyndham is collecting the revenue on this
program. It has been suggested from research that they are making 60% of this
money in profits. Many triprewards customers do not know they even have any
points as Wyndham is automatically registering them into the program when they make new reservations.
C. Medalia score penalization is also not representative of most Wyndham brands. Budget brands do not score well and therefore these types of scores do not accurately represent our motels. They work well with middle and upper middle market motels.
D. Re-Inspection fees are a way for Wyndham to generate additional money from the
owners and is basically another excessive charge on us.
3. QA needs to be more consistent and a point of contact needs to be established for owners in the event of inconsistencies.
A. The QA inspectors are very inconsistent. They inspect more than one
Wyndham brand and create confusion among the owners. They do not always
inspect in an impartial view as many times they have been bringing their other
bad experiences with them to other properties.
B. We need to have an appointed QA person at Wyndham who can actually help
resolve any issues. The
with QA issues.
4. Franchise Agreements need to be reviewed and made more franchisee friendly.
The current franchise agreements are totally unfair and are one sided toward benefiting Wyndham and we must continue to work to make the agreements fair to the franchisees.
This is a summary of the basic issues that affect all Wyndham owners. If you agree with these issues and feel that something should be done then please go to the registraion page and send in your FREE registration and support our efforts.
